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TERMS

The site www.rouka.gr is the online store of the company called " Aikaterini Rouka & CO . " And the distinctive title " DI'EFCHON ." The company's headquarters is located in Katerini national road resistance 27 VAT: 998 066 175 , Office: KATERINIS. Our online store was created to address all internet users who want immediate notification to the products offered by our company combined with the possibility make purchases through the www.rouka.gr, then remotely online ordering, is always subject to the adequacy of the reserves of the company. These terms are fully compatible with existing European and Greek law while users recognize the right of the company to alter provisions of these terms, since it does not relate to binding legal obligations and without affecting accompli situations user of the site acknowledges that he read these terms, agree with them and undertakes to respect them.

PRIVACY POLICY
 
To effect any transaction through the online store "  Aikaterini Rouka & CO . ' to order products from the company,  some of your personal data must be varified. When you place an order, we will ask for your full name, your address to send the products sold, the number of landline phone (or any other phone you want to use ), your email address, etc. and in case of paying by credit card number and date of expiry. Your Personal Information shall be communicated to the relevant bank ( eg credit card number ) and deleted from our database immediately after the completion of your order, ensuring in this way an even greater level of security.
 
SAFETY
 
The website www.rouka.gr uses the SSL protocol PIRAEUS BANK , for secure online transactions . In this way encrypts all credit card information so that it can not be read or changed during transport over the Internet. The protocol SSL (Secure Sockets Layer), is now the global standard for online certification sites to Web users and encrypting data between network users and network servers (web servers). An encrypted SSL communication requires all information sent between a client and a server (server) is encrypted by the sending software and decrypted by the receiving software , protecting personal information during transmission. Furthermore, all information sent to SSL, you are protected by a mechanism that automatically checks whether the data has been altered during transmission.

ORDER PRODUCT

Conducting order through www.rouka.gr, constitutes a contract of sale remotely regulated by the legislative framework of Law 2251/1994 , as amended. Possibility of concluding a valid order through the online store , if you are dikaiopraktika respecting the articles of Greek Civil Code , (if you are over eighteen years of age and not teleite in guardianship for the award of the contract of sale) . Orders can take and representatives of legal entities and the company reserves the right to require the supervising guardian or any orders made ​​by a dikaiopraktika disabled persons .

COMPLETION OF ORDER

After completing your order we will contact you as soon as possible to inform you about the availability of the products you have ordered. If the product ordered is not in stock , we will notify you when you send it . At this point we would like to inform you that if a product can be registered on our site does not mean it is immediately available .
However, what you can be sure of is that we will do everything humanly possible to ensure that we can respond to your wishes .
 

SHIPPING

The www.rouka.gr delivers products to any place in Greece and abroad. Just order one or more of our products , process your order and we will notify you of the exact shipping time . The shipping time depends only on the products , as some are not readily available and need 2-5 days to reach their destination .

Deliveries will be made with partner companies courier, daily 9:00 to 17:00 . Once you order from our online shop schedules are as follows :

• Within 2-6 days in all cities in mainland Greece
• Within 2-7 days in the rest of Greece

For orders above 90 €, you do FREE DELIVERY on all products throughout Greece .
For orders under 90 €, the charge transport is 5,5 € and charged 1,30 € per extra kilo for the whole Greece


The courier offers a sophisticated range of postal services , and are characterized by processing speed , precision and safety.

With the tracking number of the parcel will ship by courier, you can watch the evolution of shipping the product ordered by entering the site of the courier.

Destinations Abroad

For shipments abroad, COD does not apply. The costs for the purchase of products and transporting them abroad must be paid in advance by credit card or Pay Pal or deposit has been transfered to the account of the company . The delivery time of products on orders abroad depends on the mission and the courier.

PAYMENT

In www.rouka.gr you can pay in any of the following ways.

Details :

1 ) DELIVERY
You can pay by cash on delivery if you want to pay your order on delivery . (Only in Greece)
 
2 ) CREDIT CARD
The www.rouka.gr accepts all major credit cards VISA, MASTERCARD and AMERICAN EXPRESS. The clearance of your payment borne by the Piraeus Bank in the environment of the bank itself . The credit card information is protected through a system of online security (SSL - 128 bit) which guarantees absolutely secure transactions . The card details are not stored anywhere except during the control and billing. Thus the transactions www.rouka.gr credit card is completely safe .

3 ) BANK DEPOSIT
Choosing PIRAEUS BANK you can deposit money on your orders Std account:
 
BANK OF PIRAEUS :
Account: 5255 - 065888-366
IBAN: GR53 0172 2550 0052 5506 5888 366
BIC: PIRBGRAA
Aikaterini Rouka & CO


Upon registration, please contact www.rouka.gr sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. to acknowledge that it was deposited .
Otherwise you by phone at 2351035355 or send us the bank receipt to fax: 2351035355.

PRODUCT REFUNDS - CANCEL ORDER

The products of our company before you sent have been tested for their excellent quality and packaged in the safest possible way . Returns of products purchased from our online shop are accepted within 5 days from the date of receipt . In this case you should be in the same condition as received and in the complete original packaging . Moreover, the products must be accompanied by all necessary documents confirming the transaction ( retail receipt , invoice ) .
The repayment procedure is as follows :
Send us an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or contact customer service at 2351035355 to disclose your return . Where it iss the company's responsibility for bad condition of the goods, then they will be reimbursed and replaced immediately at our cost. Otherwise your money will be credited except for the cost of transportation.
Modification and / or order cancellation is possible within 2 working days of the order date , and has not started processing / shipping your order from the competent department of our company .

In any case , for whatever change you wish to receive your order you should contact us at e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. or our call center at 2351035355 or by fax to 2351035355 .

LIMITATION OF LIABILITY

Specifically with regard to their product information ( eg description , prices , details, availability , photos ) , published in this website , Catherine Rouka & CO are not responsible for any deficiencies or typographical errors that occur unintentionally or due to force majeure. Furthermore Catherine Rouka & CO does not control the content of other websites which refer via links and hyperlinks.
The online shop www.rouka.gr controls, but is not responsible for any kinds of appreciation on the part of publishers - suppliers, as well as any typing errors or price details of other products.
The products will be sent to the address you have indicated , by courier. The " Desired delivery times " are not binding and can not accept liability company for any failure delivery by courier. In areas where it is not possible to send your order by courier, the delivery time is determined by the Greek Post ( ELTA ) .
The goods travel at the risk and responsibility of the customer . The company controls, but is not responsible for the suitability of the products sent to customers, excluding spoiled and defective.

For any further information or clarification please contact us.

Working hours:
9:00 a.m. - 9:00 p.m. throughout the course of the week except Sunday and holidays.

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